What is IT Help Desk, Job Description, Certifications and Salary?

If all your printers weren’t working because of network communication issues, you would contact tech support. Both focus solely on problem resolution without delving into overarching business process support.

  • The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,231 to $72,356 with the average total cash compensation of $64,084.
  • Earn CompTIA certifications to confirm your skills and grab employers’ attention.
  • IT jobs, which are particularly well-suited for remote work, usually require higher education or certifications and offer higher than average salaries.
  • Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933.
  • As you gain experience and prove your worth, you will be given more responsibility and may eventually be promoted to a management position.
  • They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

The median annual salary for help desk technicians in $56,000, according to the latest figures from the US Bureau of Labor Statistics. • Properly document all issues in tickets and update knowledge help desk engineer base articles for other engineers. • IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration.

Job Description

As technology becomes more widespread, businesses are using it to improve the way they do business. This includes using technology to automate tasks, such as customer service, and to connect with customers in new ways. The information engineer profession generally makes a higher amount of money when compared to the average salary of help desk engineers. The difference in salaries is information engineers making $52,559 higher than help desk engineers. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

  • Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment.
  • This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.
  • • Properly document all issues in tickets and update knowledge base articles for other engineers.
  • This means customer requests are handled more quickly and efficiently.

It offers the opportunity to work with a variety of technologies, solve problems, and help people. You’ll also learn a lot on the job, which is important for staying current in your field. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. Engineers handle several scheduled tasks for clients with the intent to see to it that their systems are functioning uninterruptedly.

Service Desk Engineer Trends

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help desk engineer

If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support. Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company. This training may include learning the company’s ticketing system, troubleshooting software and other processes. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project’s needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects’ quality.

Help Desk Support Specialist II

A help desk technician responds to customer queries to provide technical assistance. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions. Service desk engineers work in a variety of environments, including office settings, computer labs, and help desks. They may work for large corporations, government agencies, or small businesses. They typically work during regular business hours, but they may be required to work evenings, weekends, and holidays to meet the needs of their employer.

  • He typically has a degree in computer engineering and understands how to resolve different types of technical problems.
  • An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.
  • As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.
  • We’ve provided unmatched IT support to North American businesses for over 30 years.
  • At , we’re constantly striving to provide the best possible customer experience.

IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem. Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality.

Help Desk Engineer Related Jobs

We’ve found that most help desk engineer resumes include experience from Booz Allen Hamilton, Endsight, and Alene Candles. Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers. Meanwhile, there are 5 job openings at Endsight and 2 at Alene Candles. Although it is being expected that service desk help will be automated with the entry of chatbots to provide service 24/7 to customers in the near future, human intervention would continue to be an essential element of customer services. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services.

help desk engineer